BTCL Customer Care Number, Email, Office

BTCL Customer Care Number, BTCL Office Address and All other Contact info are available in this post. Call to the below contact Number. Bangladesh Telecommunication Company Limited (BTCL) Provides All Telecommunication Service in Bangladesh. It Provide Voice Service, Internet Service and all other Communication service in Bangladesh. If you face any Problem with your BTCL Connection, You can contact them with the below contact details. Just call to BTCL Customer Care Number or Send a SMS or Email to the desire number. You will get response shortly.

BTCL Customer Care Number:

BTCL 24 Hours open Customer Care Number is available. Just call to 16402 from any Operator Number and get support. All general queries, Problem, Complaint and Support information are available. So, call to the Customer Care number now. 2.44 TK charge will applicable per Minutes (including Tax).

BTCL Customer Care Number: 16402

BTCL Call Center Number:

For internal network and exchange failures etc, BTCL officials are requested to contact: 9320138, 9320139 (office hours).
Subscribers may also contact SSI cell, if they are not getting proper services from local BTCL camps. BCube (ADSL) subscribers may contact outsourcing partners or BTCL customer care for internet support: 9351616

BTCL Complaint Support SMS System:

Dhaka Multi-Exchange subscriber may send 7-digit phone number to 01550152000 by SMS, if fault is not rectified by local camp. For example: SMS>8190100>01550152000

BTCL Web Administrator Contact Info:

Complaints and suggestions regarding this website, please contact: DDT
Telejogajog Bhaban, 37/E, Eskaton Garden, BTCL, Dhaka
Email: ,

BTCL Complaint Helpline:

  • Telephone Complain: Call 16402 (Dhaka City only), +880 2 9320000, +880 2 9320111, +880 2 9320111, +880 2 9320222, +880 2 9320222
  • Internet/IP/NIX:  Contact: Divisional Engineer (Telex & TP) BTCL, Telephone Bhaban,  Moghbazar, Dhaka-1217, Phone:  +880 2 58312941, Fax: +880 2 9350388 Email:    Support Room: +880 2 8319825-28 (24 hours), Server Room: +880 2 9344500, +880 2 8332200, +880 2 9347251 (9am-5pm).
  • DotBD Domain/DNS/Mail /VPN Data Connection/Colocation : Contact: Divisional Engineer (Administration and Coordination), BTCL, Telephone Bhaban, Moghbazar, Dhaka-1217, Phone: +880 2 49354200, +880 2 8319248 (collocation), +880 2 9331253 (VPN), +880 2 8315951, Fax: +880 2 49357877, Domain Support Email:
  • BCube (ADSL) Complain: BTCL Mogbazar, Dhaka. Customer Care: +880 2 9351616, +880 2 9348777 (08:00AM-09:00 PM, everyday)

BTCL Office Address:

Here is the Major BTCL office Address for you. You can visit your nearest BTCL office Address to get service from BTCL Executive. Most of the BTCL Office linked with Teletalk Office.

  1. Head office: Telejogajog Bhaban, 37/E, Eskaton Garden, Dhaka1000, Bangladesh
  2. Dhaka Telecommunications Region (North)- Gulshan-1, Dhaka [Area: Gulshan, Cantonment, DOHS Baridhara, Uttara, Tongi, Gazipur, Mymensingha, Jamalpur, Sherpur, Netrokona, Kishoreganj, Tangail]
  3. Dhaka Telecommunications Region (South)- Gulistan, Ramna, Dhaka-1000 [Area: Ramna, Fakirapul,Chakbazar, Lalbag, Babubazar, Gendaria, Zinjira, Keraniganj, Kalatia, Nawabganj, Dohar, Narayanganj, Munshiganj, Narshingdi, Kishoreganj (Bhairab only) ]
  4. Dhaka Telecommunications Region (East)- Khilgaon, Dhaka [Area: Khilgaon, Mugdapara, Goran, Banasree,Mahanagar, Jatrabari, Demra, Mogbazar ]
  5. Dhaka Telecommunications Region (West)- Sher-E-Bangla Nagar, Dhaka Area: [Sher-e-Bangla Nagar, Mirpur, Savar, jahangir Nagar University, EPZ, Dhamrai, Manikganj]
  6. Dhaka Telecommunications Region (Central)- Nilkhet, Dhaka [Area: Nilkhet]
  7. Chittagong Telecommunications Region, Agrabad, Chittagong [Area: Chittagong, Cox’sBazar, Rangamati, Khagrachari, Bandarban, Noakhali, Feni, Laxmipur, Comilla, Chandpur,Bhramanbaria]
  8. Sylhet Telecommunications Region, Sylhet [Area: Sylhet, Sunamganj, Habiganj, Maulavibazar]
  9. Khulna Telecommunications Region, Khulna [Area: Khulna, Bagerhat, Jessore, Narail, Satkhira, Jhenaidaha, Magura, Kustia, Chuadanga, Meherpur, Faridpur, Rajbari, Madaripur, Shariatpur, Gopalganj]
  10. Barishal Telecommunication Region, Barishal (started from April 2011) [Area: Barishal, Bhola, Jhalkathi, Pirojpur, Patuakhali, Barguna]
  11. Rajshahi Telecommunications Region, Rajshahi [Area: Rajshahi, Chapai Nawabganj, Natore, Pabna, Naogaon, Sirajganj]
  12. Rangpur Telecommunications Region, Rangpur [Area: Rangpur, Kurigram, Gaibandha, Lalmonirhat, Nilphamari, Bogra, Jaipurhat, Dinajpur, Thakurgaon, Panchagarh]
  13. Palli Telecommunications Region, Rajshahi
  14. Upazilla & Growth Centre Telecommunications Region,Karail, Banani, Dhaka
  15. Transmission Region, Mohakhali, Dhaka
  16. Overseas Telecommunications Region, Karail, Banani, Dhaka
  17. Planning & Development Region, Telejogajog Bhaban, 37/E, Eskaton Garden, Dhaka1000
  18. Marketing Region (Proposed), Telejogajog Bhaban, 37/E, Eskaton Garden, Dhaka1000
  19. Telecommunication Staff College, Gazipur
  20. Telecommunication Training Centre, (1) Tejgaon, Dhaka (2) Khulna (3) Bogra
  21. Director, Central Telegraph Store and Workshop, Tejgaon, Dhaka
  22. Director (Procurement), Sher-E-Bangla Nagar BTCL Annex Building, Dhaka
  23. Director (Revenue-1), Sher-E-Bangla Nagar BTCL Annex Building, Dhaka [Area: Outside Dhaka,
  24. Trun& Telex, Data processing]
  25. Director (Revenue-2), Sher-E-Bangla Nagar BTCL Annex Building, Dhaka [Area: Dhaka]
  26. Central Telegraph Office, Gulistan, Dhaka-1000
  27. Central Telegraph Office, Nandankanon, Chittagong
  28. International Telegraph Office, Gulistan, Dhaka-1000
  29. Educational Institutions: 12 Schools, 3 Colleges, 3 Madrasas


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